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Privacy Statement


JEWELLERY QUARTER BULLION LIMITED PRIVACYVERKLARING EN COOKIEBELEID


Wij zetten ons in om te voldoen aan de Algemene Verordening Gegevensbescherming en de Data Protection Act 2018. De zorg voor de persoonlijke informatie die u met ons deelt is erg belangrijk en wij willen dat u erop kunt vertrouwen dat uw persoonlijke gegevens veilig en beveiligd worden bewaard en dat u begrijpt hoe wij deze gebruiken om u een betere website-ervaring te bieden.

Indien wij wijzigingen aanbrengen in deze verklaring, zullen wij u daarvan op de hoogte stellen door deze bij te werken op onze website. Wij zijn de zogenaamde "Data Controller" van de persoonlijke gegevens die u ons verstrekt, en we zullen in deze mededeling soms naar onszelf verwijzen als "wij" of "ons". Met "Data Controller" wordt bedoeld dat JQB bepaalt voor welke doeleinden en op welke manier de persoonsgegevens worden verwerkt of zullen worden verwerkt.

In deze verklaring wordt uiteengezet hoe Jewellery Quarter Bullion Limited ("JQB", "wij") de informatie gebruikt en beschermt die u ons geeft wanneer u deze website gebruikt, ons belt of ons bezoekt.

Wij doen er alles aan om ervoor te zorgen dat uw privacy wordt beschermd. Mochten wij u vragen bepaalde informatie te verstrekken waarmee u kunt worden geïdentificeerd, dan kunt u er zeker van zijn dat deze alleen zal worden gebruikt in overeenstemming met deze privacyverklaring. Wij zijn geregistreerd bij het Information Commissioner's Office, registratienummer Z211784X. Alle door u verstrekte informatie zal veilig worden behandeld en strikt in overeenstemming met de Data Protection Act 1998.

Wij kunnen dit beleid van tijd tot tijd wijzigen door deze pagina bij te werken, en u dient deze pagina te controleren wanneer u deze website opnieuw gebruikt om er zeker van te zijn dat u tevreden bent met eventuele wijzigingen.

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WELKE INFORMATIE WIJ VERZAMELEN

Wij kunnen bepaalde informatie verzamelen wanneer u deze website gebruikt, ons belt of ons bezoekt en als onderdeel van onze orderverwerkingsprocedure.

Wanneer u telefonisch contact met ons opneemt, bewaren wij opnames van alle gesprekken, en wanneer u onze gebouwen bezoekt, worden ook eventuele CCTV-beelden bewaard.

De door ons verzamelde en bewaarde informatie omvat:

  • Uw naam, geboortedatum en contactinformatie, waaronder postadres, e-mailadres en telefoonnummer.
  • Uw IP-adres.
  • Details van alle aankoop- of verkooporders die u bij ons plaatst, zelfs als deze niet zijn voltooid, evenals leveringsgegevens
  • Gegevens die u verstrekt wanneer u contact met ons opneemt met vragen.
  • Informatie over hoe u de site gebruikt, met behulp van cookies en page tagging technieken om ons te helpen de website te verbeteren.
  • ID verificatie gegevens verkregen als onderdeel van onze orderverwerking.
  • Persoonlijke informatie die door u wordt verstrekt om passende fraudebestrijdingscontroles uit te voeren. Persoonlijke informatie die u verstrekt kan worden doorgegeven aan een kredietreferentie- of fraudepreventiebureau, dat deze informatie kan bewaren. U kunt er zeker van zijn dat dit alleen wordt gedaan om uw identiteit te bevestigen, dat er geen kredietcontrole wordt uitgevoerd en dat uw kredietwaardigheid niet zal worden aangetast.

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WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • So that we can process your purchase or sale orders, and for ongoing customer service.
  • Internal record keeping for regulatory and accounting purposes.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email or postal address which you have provided.
  • We may ask you for feedback on the services we have provided.
  • We may use the information for targeted marketing and re-marketing purposes to provide the user with personalised and relevant content. This may include but is not limited to personalised and triggered emails, such as cart abandonment and purchase confirmation.

We may also disclose your personal information:

  • Where we use authorised subcontractors or service providers to perform certain services on our behalf, such as storage of goods, we may need to share limited information in order that they can perform their services. In these circumstances we will restrict any information that is shared and ensure that they do not share or use this information for any other purpose.
  • Where we have a legal obligation or in order to prevent or detect criminal activity we may share details with regulators, law enforcement, private investigators or other government agencies.

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SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

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KEEPING IN TOUCH WITH YOU

We want to keep you up to date with information about market news and price alerts, stock notifications, and improvements to our website.

We will never sell or share your information with third-party companies to enable them to market to you.

If you decide you do not want to receive this information you can request that we stop by writing to the Data Protection Officer by emailing dataprotection@bullionbypost.co.uk, by calling the Contact Centre on 0121 634 8060, or by clicking the Unsubscribe link within the email.

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OPT-OUT CHOICES

Website visitors who don’t want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser. Learn more about the opt-out and how to properly install the browser add-on here.

Visitors can also opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings .

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WHAT WE USE COOKIES FOR

  • They enable you to transact, whilst other non-essential cookies enable us to give you an enhanced, personalised web experience and determine relevant products to show you.
  • To personalise and improve your customer experience.
  • To allow you to securely sign in to our website, so that you can use "My Account" features such as order information, making payments and viewing statements.
  • To recognise the device that you are using.
  • To store the content of your online shopping bag whilst you browse the site and to complete an order.
  • To record the areas of the Site that you have visited, products you have viewed and time spent browsing, as well as the products you purchased. We use this information to help make the website more user-friendly, develop our Site design and to continuously improve the quality of the service we provide.
  • To distribute visitors to our Site evenly across platforms to ensure the content is served at the fastest possible speed.
  • For re-marketing purposes to determine relevant related products to show you when you're browsing on other selected websites. These cookies can be associated with services provided by a third party such as an advertising network.

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ARE COOKIES SAFE?

Yes. The information stored in cookies is safe and anonymous to any external third party, and your account security is never compromised. You can find more information about cookies at http://www.allaboutcookies.org/ and www.youronlinechoices.com/. For a video about cookies visit https://www.google.com/intl/en-GB/policies/technologies/cookies/.

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LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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CONTROLLING YOUR PERSONAL INFORMATION

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to our registered address.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us, or email us, as soon as possible at the registered address. We will promptly correct any information found to be incorrect.

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CONTACT INFORMATION

Should you need to contact us please email us at dataprotection@bullionbypost.co.uk quoting 'Security and Privacy Enquiry'.

Registered Office: Floor 16, Centre City Tower, 7 Hill Street, Birmingham, B5 4UA

Phone: 0121 634 8060

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